My Resume

Work Experience
Assistant Store Manager - Best Buy - Asheville, NC
October 2017 to Present
• Demonstrated the value of our products and services, creating comprehensive solutions for
customers.
• Achieved top-ranking revenue performance.
• Observed and coached employee behaviors.
• Coordinated and executed strategies in collaboration with the General Manager.
• Managed employee schedules efficiently.
• Oversaw financial transactions and ensured accurate cash handling.
• Delivered world-class customer service, as evidenced by NPS scores.
FiOS Fiber Support Analyst - Verizon - Tampa, FL
January 2016 to September 2017
• Resolved FiOS network issues remotely, covering Voice, Data, and Video services.
• Utilized tools like Triad, SIMPL, Genband, and Broadsoft.
• Collaborated with helpdesk systems and advanced troubleshooting tools.
• Explained fiber-optic network workings to customers during troubleshooting.
• Coordinated dispatch with field technicians for issue resolution.
• Prioritized positive customer experiences by actively listening, empathizing, and resolving issues
promptly.
Retail Operations Manager - Samsung USA - Tampa, FL
May 2013 to January 2016
• Supervised successful product launches for key Samsung devices.
• Conducted consumer workshops to maximize device potential.
• Analyzed sales data and implemented growth strategies.
• Cultivated brand promoters through exceptional customer experiences.
• Expertly resolved customer issues and improved sales.
• Consistently exceeded company goals.
• Orchestrated store resets and conducted weekly audits.
• Demonstrated strong leadership and optimized processes.
Onboarding Coordinator - Apple - Brandon, FL - January 2010 to May 2013
• Provided exceptional customer service, adhering to Apple’s high standards.
• Mentored new hires, ensuring they exceeded expectations.
• Achieved excellent revenue results and promoted AppleCare and One-to-One solutions.
• Consistently ranked in the top 5% of sales.
• Facilitated large-scale hiring events, identifying enthusiastic candidates.
• Proficiently followed the Apple Steps of Service.
• Conducted system diagnostics for customers.
• Trained staff on various Apple applications.
Education
Bachelor of Science in Business Administration
State College of Florida - Bradenton, FL 2009 to 2013
Certifications
Apple iOS Device Repair Certification - January 2017 to Present
This certification proves that I am able to repair, replace, run advanced diagnostics, and perform
software restores to iOS devices developed by Apple Inc.
Verizon FiOS - Fiber Solutions Certification March 2016 to Present
This certification shows that I have been trained on fiber optic networks transmitting voice, video, and
data frequencies, along with how to maintain and troubleshoot them.